Download Policy

All content downloads from BLKDMND are nonrefundable.

If you experience any issues with downloads please contact

Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help!

We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged

Returned items must have tags still on and be returned in original packaging

Returned items must have no visible signs of wear or use

Hosiery, Swimwear, and other Lingerie items cannot be returned

To initiate a return or exchange:

1. Email and include the following information:

Order email address and Order Number

Products you wish to return or exchange from your order

2. Print your prepaid shipping label that you will receive by email

3. Send all items back to us using the label provided

Additional Information:

You can expect your refund, replacement product, or store credit in 5 - 7 business days

Note: Specified items will incur a return restocking fee that the customer will need to pay

Lost or damaged products will require a claim be submitted

Please contact if you have any further questions.