DOWNLOADS & REFUNDS
All content downloads from BLKDMND are nonrefundable.
If you experience any issues with downloads please contact firstname.lastname@example.org
If you’re looking to return or exchange your order for whatever reason, we're here to help!
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
Hosiery, Swimwear, and other Lingerie items cannot be returned
To initiate a return or exchange:
1. Email email@example.com and include the following information:
Order email address and Order Number
Products you wish to return or exchange from your order
2. Print your prepaid shipping label that you will receive by email
3. Send all items back to us using the label provided
You can expect your refund, replacement product, or store credit in 5 - 7 business days
Note: Specified items will incur a return restocking fee that the customer will need to pay
Lost or damaged products will require a claim be submitted
Please contact firstname.lastname@example.org if you have any further questions.